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We recommend usage of twice per week for the two months for up to 30 minute sessions at a time. After the first two months, it is okay to dial down the sessions to once per week thereafter for the next 6 months. You'll notice that the colors of the foot bath aren't as pronounced over time, which is an indication that the detoxification is running it's course. We also recommend replacing the array once per month if usage is at least 2 times per week. If using 1 time per week, once every two months is sufficient. 

While this list is not comprehensive, among the top benefits include a purging of heavy metals in the body, a more balanced pH level, bringing the body to a more alkaline & healthy homeostasis. This reduces inflammation, eliminates excess yeast, detoxifying the liver, kidney, and removing parasites cleansing leading to an overall enhancing of the immune system, leading to an overall enhanced sense of well-being and performance over time. 

This is a safe therapy for anyone over the age of 8 years old, except for those who wear a pacemaker or have seizures. This is suggested therapy for people who have accumulated many stored toxins and are not able to get rid of them efficiently, due to overworked liver, spleen, and kidney functions. This is especially recommended therapy for those who take a lot of medications. The ionic detox foot bath does not eliminate beneficial medications from the body.

However, we do advise caution to those who are affected by diabetes. The ionic process does affect blood sugar levels. With that said, we advise those with diabetes to be sure that they have eaten before initiating an ionic foot bath.

Most people report feeling more relaxed, calm and more focused after their session. Those who suffer from excessive toxicity may experience a draining sensation as their bodies release pent-up toxins. Please don't be surprised if you find yourself doing the "number 2" more often than usual. This is also a routine occurrence amongst our Ion Pure users.

The dimensions are as follows: 20 inches in length, 16 inches wide, and 6 inches high.

Our machines have the capacity to function incredibly well with any foot tub option, whether you decide to use our OuraCleanse™ with the Professional Tub Model, or using your own Foot Tub, for enhanced flexibility. Please choose according to your own preference.

During this COVID-19 Pandemic Affecting Logistics Worldwide, we have to set proper expectations and note to you that you may experience a delay in your order. 

We made the decision to temporarily use a slightly slower USPS line and Canada Post line. This is to help our fulfillment teams prioritize regular orders and keep up with the high demand. This is also so we can keep the costs of shipping low for our customers. Due to the disruption in supply chain of the whole industry, many businesses including ours are experiencing delays in fulfilment and shipments.

Orders from March may experience a delay from a 8-12 working day delivery timeframe to 20-30 working days. (25-35 full calender days)

We know that shipping times + costs are important in this day and age, so that's why this is a short-term policy change until things go back to normal.

We're experiencing an increase in orders and newly registered customers similar to levels we see during Black Friday Cyber Monday. We usually prepare for Cyber Week months in advance and spend weeks training additional staff. With social distancing and shelter-at-home measures in place, we can't scale up as quickly as we can during our peak season.

People are adjusting to new routines and returning to ecommerce, and weeks-long delays are being felt industry-wide. Our team is determined to keep doing their best and catch up with the order volume. We've been increasing our capacity, looking for more facilities, carefully resuming hiring, and investing in fulfillment. We appreciate that you're with us.

We will update you the tracking information of your order to the same email that you filled out when placing your order. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email, so don't fret if you find your tracking information doesn't populate immediately upon getting your shipping confirmation email.

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center of your online shop.

Please note that the tracking information will be displayed after 2-5 days after being updated.

For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later. If after 5 days you're still having trouble tracking your package, please reach out to our team at support@ouracleanse.co, and we'll be happy to assist.

If you don't see movement in your shipment status after a certain period of time after receiving the tracking information, don't fret.

This does not mean that there is no movement on your package. It simply means that your order is being shipped, and is on it's way to your destination country. Depending on the shipping method, there may be no additional opportunities for updates throughout the order's journey until the package lands at a port in the country it is being shipped to.

We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.

Please make sure that you mind your capitalization, our discount codes are case-sensitive. 

If you're still having troubles applying your discount, we routinely offer our customers a partial refund to make up for the difference that their failed discount code was supposed to generate. We're not robots here, please feel free to reach out to us if you're still having troubles at support@ouracleanse.co